Privacy Policy

Privacy Policy
Effective Date: 16 June 2025

This Privacy Policy is issued by Techd Out (Pty) Ltd (“Techd Out”, “we”, “us”, or “our”) in accordance with the Protection of Personal Information Act, 4 of 2013 (“POPIA”) and relevant South African privacy legislation. The purpose of this Policy is to affirm our commitment to protecting personal data, while also preserving the legitimate commercial interests and operational integrity of Techd Out.

By accessing our website, placing an order, or submitting personal information to us, you agree to be bound by the terms of this Policy. Techd Out reserves the right to amend or revise this Policy at any time without prior notice. Continued use of our website or services following the publication of an updated Policy shall constitute your acceptance thereof.

1. Data We Collect

Techd Out collects only the data necessary to fulfill our contractual, operational, legal, and support obligations. This includes but is not limited to:

1.1 Information You Voluntarily Provide:

• Full name, contact number, and email address

• Physical and billing address

• Product or service order information

• Payment confirmation and transaction details (not card data)

• Support correspondence or user-submitted forms

1.2 Information Collected Automatically:

• IP address and browser metadata

• Device identifiers and session data

• Site usage statistics (pages visited, time on site, cart behavior)

• Cookies and tracking pixels for analytics and advertising

We collect personal information directly from you, from public sources, or from our service providers where legally permissible.

2. Lawful Basis for Processing

Techd Out processes personal data under the following lawful grounds:

• Contractual necessity – to process and deliver orders, manage payments, and provide post-sale support

• Legitimate business interest – to prevent fraud, improve services, and manage internal operations

• Legal compliance – to comply with tax, regulatory, and statutory obligations

• Consent – where required for marketing communications or optional data capture

We do not process personal data beyond the scope necessary for the purpose for which it was collected.

3. Use of Personal Information

We use your personal information for:

• Fulfilling purchases, processing payments, and delivering goods

• Issuing invoices, order updates, and transactional confirmations

• Providing customer support or handling warranty claims

• Conducting risk analysis and fraud prevention

• Marketing our own products and services (if opted-in)

• Legal and financial compliance

Techd Out will never sell, lease, or distribute your personal data to unrelated third parties for their own commercial use.

4. Disclosure to Third Parties

Your information may be shared with vetted third-party service providers strictly for the purpose of fulfilling contractual obligations, including:

• Payment processors and gateways

• Courier/logistics providers

• Cloud-based software and hosting platforms

• Legal, tax, or accounting consultants

All third-party relationships are governed by written contracts with data protection clauses to limit data usage and ensure confidentiality.

We may also disclose personal data if required by law, subpoena, court order, or to protect the rights and interests of Techd Out.

5. Data Security Measures

Techd Out employs appropriate technical and organizational measures to secure personal information. These include:

• Encrypted SSL communication across our website

• Two-factor authentication for admin-level access

• Role-based access controls and staff training

• Periodic vulnerability scanning and backup protocols

Despite our best efforts, no system is entirely immune from breach. In the event of a data breach, Techd Out will notify affected parties and the Information Regulator in accordance with POPIA.

6. Retention and Destruction of Data

Techd Out retains your personal data only as long as necessary to:

• Complete a transaction or fulfill a service obligation

• Comply with legal record-keeping requirements

• Defend legal claims or audits

Once the purpose of retention lapses, your data is securely destroyed, anonymised, or removed from our systems, unless further retention is legally required.

7. Customer Rights and Responsibilities

Under POPIA, you have the following rights with respect to your personal data:

• Right of access

• Right to correct or update inaccuracies

• Right to object to processing for direct marketing

• Right to request deletion of obsolete or unlawful data

To exercise these rights, email us at support@techdout.co.za with a formal request. We may require proof of identity before processing any request.

Techd Out reserves the right to refuse any request that is unfounded, repetitive, conflicts with our legal obligations, or impairs our legitimate interests.

8. Cookies and Web Tracking

Our website uses cookies and analytics tools (e.g., Google Analytics, Facebook Pixel) for:

• Session management and login

• Remembering user preferences

• Monitoring website performance

• Targeted advertising (if consented)

Cookies can be controlled or disabled via your browser. However, disabling cookies may impact functionality and user experience.

9. Cross-Border Data Transfers

Where data is stored or processed outside South Africa (e.g., cloud hosting), Techd Out ensures that:

• The destination jurisdiction offers adequate data protection

• Binding corporate rules or standard contractual clauses are in place

We do not transfer data internationally unless operationally necessary and lawfully justifiable.

10. Children’s Privacy

Techd Out does not knowingly collect personal information from individuals under the age of 18. By engaging with us, you confirm that you are legally competent and authorised to consent to data processing.

11. Policy Amendments

Techd Out may revise this Policy from time to time. Updates will be posted on our website with a revised effective date. You are responsible for reviewing the policy periodically. Continued use of our services implies agreement with the updated terms.

12. Contact Information

For any privacy-related questions, concerns, or access requests, please contact:

Privacy Officer
Techd Out (Pty) Ltd
Email: support@techdout.co.za
Business Hours: Monday – Friday, 09:00 to 17:00

© Techd Out (Pty) Ltd. All rights reserved.