Delivery typically takes 1–3 business days for major cities and 3–5 business days for outlying or rural areas, depending on your location and courier network. Orders are dispatched within 24-48 hours of payment confirmation.

We accept secure payments via EFT (bank transfer) and credit/debit cards through PayFast. However, payments made via credit/debit cards via the PayFast Platform will incur a 3.5% surcharge. The prices displayed throughout the website are the discounted EFT prices.

Due to frequent price fluctuations and limited stock availability, we can only guarantee pricing on the day your order is placed. While we cannot reserve stock, we will notify you if an item becomes unavailable. Your order will remain valid until the next business day. If pricing remains unchanged and stock is still available, we may keep your order open for up to three working days before it expires automatically.

At this point in time our store is exclusively online and all orders will be delivered by our selected couriers as fast as possible.

Click the “My Account” icon at the top of our website and select “Register”. Fill in your details and create a secure password. Once registered, you’ll be able to track orders, save shipping addresses, and manage your preferences.

You can update your shipping address by logging into your account, navigating to “Addresses”, and editing your delivery details. If you’ve already placed an order, please contact us immediately to request an address change before dispatch.

Once your order is dispatched, you’ll receive a tracking number via email and SMS (Courier dependant). You can also track your order at any time by logging into your account and visiting the “Orders” section.

No. For your security, we do not store any credit card or payment information. All transactions are processed through secure, encrypted payment gateways compliant with South African POPIA and PCI-DSS regulations.

Yes we are VAT registered and therefore all prices displayed are inclusive of 15% VAT.

Please contact us immediately to notify us and request an address change before we dispatch your parcel.

Currently, we offer shipping within South Africa only. If you’re based outside of South Africa and would like to place an order, please contact us directly to discuss possible arrangements.

We aim to consolidate all items into a single shipment. However, depending on stock availability and warehouse location, some items may be shipped separately. You’ll receive tracking details for each parcel.

For more details on this policy, please visit our Delivery and Returns Policy.

Mistakes can happen, so please notify us ASAP after you receive your parcel with your order number so that we can send you the return forms and book a courier collection. For more details on this policy, please visit our Delivery and Returns Policy.

Please notify us and the courier of any damages so that we can assist further. For more details on this policy, please visit our Delivery and Returns Policy.

We will be in contact with further details once the return has been lodged with us. For more details on this policy, please visit our Delivery and Returns Policy.

It is possible ONLY up until before you receive your courier tracking number. Should the parcel already be dispatched with the courier – the normal return process will have to follow. The return courier fee is to be covered by the buyer in this instance. For more details on this policy, please visit our Delivery and Returns Policy.

Please contact us with the SKU and product details of the item you are interested in and we will try and source it for you from our various suppliers or place it on back-order.