Delivery and Returns Policy

Last Updated: 16 June 2025

This Delivery, Returns, and Warranty Policy (“Policy”) governs the terms of purchase, delivery, collection, and after-sales support for all transactions between Techd Out (Pty) Ltd (“Techd Out”, “we”, “us”, or “our”) and any end-user or customer (“you”, “your”). By placing an order on our website or through any of our channels, you acknowledge that you have read, understood, and agreed to be bound by the terms below.

We reserve the right to revise this Policy at any time. Any modifications will become effective immediately upon publication on our website. It is your responsibility to stay informed by reviewing this Policy periodically.

1. Delivery Terms

1.1 Courier Services

Techd Out makes use of trusted third-party courier services for all deliveries. These couriers operate independently and are selected based on their track record, area coverage, and reliability. We do not personally deliver products and therefore cannot guarantee specific delivery times.

1.2 Delivery Charges

Delivery charges are calculated based on:

• Delivery location (urban vs outlying)

• Physical and/or volumetric weight

• Courier rate tiers and surcharges (e.g., fuel levies, risk-area premiums)

Orders up to 20kg and within major metropolitan areas generally qualify for a flat-rate fee. Volumetric weight is calculated using the standard formula: (Length x Width x Height in cm) / 5000. Oversized items or deliveries to rural areas will incur additional costs. These will be communicated prior to dispatch.

1.3 Delivery Areas and Restrictions

Deliveries are only made within the Republic of South Africa. We do not deliver to:

• P.O. Boxes

• Embassies

• Harbours or airports

• Mines and farms

• Government buildings

• Retail chain stores (unless prior arrangements are made)

1.4 Delivery Schedule

Orders are dispatched Monday to Friday between 08:00 and 17:00, excluding public holidays. Weekend or after-hours delivery can be arranged at additional cost upon written request.

1.5 Lead Times

• Standard Orders: 1–3 business days from payment to dispatch.

• Delivery Transit Time: 1–3 business days depending on your location.

• Outlying Areas: Add 2–3 business days to standard transit times.

• Custom Builds or Special Assembly: Add 2–4 business days.

Please note: These are indicative timelines only. Techd Out is not liable for delays caused by courier service failures, weather disruptions, or supplier-related issues.

1.6 Payment Requirements

Orders will only be dispatched once full payment, including any applicable delivery or insurance charges, is received and cleared in our bank account.

2. Delivery Insurance

2.1 Basic Coverage

All orders are automatically insured up to a value of R1,000.00 against loss or damage during transit.

2.2 Optional Full Insurance

Additional insurance may be purchased at 2.3% of the item value (excluding delivery). This is opt-in and must be requested during checkout or in writing before dispatch.

2.3 Claims Process

To submit a claim for damage:

• Report within 24 hours of delivery.

• Provide:

  • Proof of delivery

  • Photos of external and internal packaging

  • Photos clearly showing product damage

  • Sales invoice

To submit a claim for loss:

• Initiate an enquiry after 3 days beyond expected delivery.

• A claim will only be processed once the courier has confirmed in writing that the parcel is lost.

Important: No claim will be entertained outside the 24-hour claim period.

3. Collections

3.1 Lead Time for Collection

Collections are by appointment only. Once your order is ready for collection (typically 1–2 business days post-payment), you will receive confirmation via email.

3.2 Collection Address and Hours

• Collection hours: Monday to Friday, 08:00–17:00 (excluding public holidays).

• No walk-ins or on-site browsing permitted.

3.3 ID and Authorization Requirements

• Self-collection: Bring your order number and valid photo ID.

• Third-party collection: The collector must present:

  • Customer’s signed authorization

  • Customer’s ID copy

  • Their own ID

  • Order number

4. Returns & Refunds: Cooling-Off Period

4.1 Statutory Cooling-Off

As per Section 44 of the Electronic Communications and Transactions Act (ECTA), you may cancel an online purchase within 7 calendar days of delivery.

Conditions:

• Product must be unopened, unused, in original packaging, and in resaleable condition.

• You bear all courier and insurance costs for the return.

• Refunds will be processed within 30 days of receipt and inspection.

4.2 Non-Returnable Items

Cooling-off does not apply to:

• Opened software or consumables (e.g. cartridges, disks)

• Customized products or special orders

• Electronic vouchers or digital goods

• Used goods, damaged packaging, or tampered seals

5. Non-Defective Returns

You may return non-defective goods for a refund within 7 calendar days of receipt under the following conditions:

• Item must be in perfect resaleable condition.

• Packaging must be intact with all accessories and manuals included.

• Handling and restocking fees of up to 25% may apply.

• Return courier fees are your responsibility.

Returns that arrive damaged, incomplete, or without prior authorization may be refused entirely.

6. Warranty and Faulty Goods

6.1 Manufacturer Warranty

All products are sold with a manufacturer warranty (typically 1 year unless stated otherwise). Warranty coverage is subject to the terms of the manufacturer.

6.2 First 6 Months

If a product is defective within 6 months of purchase:

• We will collect the product at our cost.

• We will assess and either:

  • Repair it

  • Replace it

  • Refund you (excluding courier fees)

6.3 After 6 Months

For defects reported after 6 months, you will:

• Arrange and pay for return courier to Techd Out

• Allow time for manufacturer or supplier assessment (can take up to 6 weeks)

If found faulty, we will:

• Replace with new or refurbished item

• Repair the item

• Credit the value (less usage/wear deductions)

6.4 Exclusions

Warranty claims will not be honoured for:

• Normal wear and tear

• Power surge or liquid/moisture damage

• Incompatible software/hardware

• Unauthorized modification or repair

• Lightning, negligence, or misuse

7. Special Product Classes

7.1 Open Box Items

• May show signs of handling or missing packaging

• Non-refundable and non-returnable unless defective

• Warranty applies unless stated otherwise

7.2 Special Order Items

• Marked clearly on the site

• Requires full upfront payment

• Cannot be cancelled or refunded once placed

• ETA is indicative, not guaranteed

7.3 Custom Assembled PCs

Order cancellations are subject to significant restocking fees:

8. General Return Process

1. Contact support@techdout.co.za to initiate a return

2. A Return Merchandise Authorization (RMA) form will be issued

3. Complete and include the RMA form with the returned goods

4. Pack the goods securely, mark clearly with order number

5. Return at your cost and risk (insurance highly recommended)

Note: Techd Out accepts no liability for items damaged or lost in transit back to us.

For any questions or support with returns, collections, or delivery: Email: support@techdout.co.za
Hours: Mon–Fri, 09:00–17:00
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